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Closure notes

When closing a ticket, we would like to enforce the agent to add closure notes to the ticket before being able to actually close it for good. Is this possible?


Best Answer

Hello Williams,


You could create a custom multi-line text field under Admin -> Ticket fields section and make this mandatory for agents while closing a ticket . This would prompt them to enter the closure notes in this field before closing a ticket.


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Cheers!

Ignore - worked it all out

Can I ask how you managed this please?


Thanks.

Answer

Hello Williams,


You could create a custom multi-line text field under Admin -> Ticket fields section and make this mandatory for agents while closing a ticket . This would prompt them to enter the closure notes in this field before closing a ticket.


image



Cheers!


1 person likes this
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