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Whenever a ticket is submitted it is numbered with an #INC: followed by a number.
Is there any way to change where it says "INC" to something else?
INC for Incident
SR for Service Request
Hey Ryan,
As Charlie
As per ITIL recommendation we name it such a way and do provide other ITIL modules such as Problem, Change & Release and we do not support custom name for the Ticket types.
Ryan Atkins
Whenever a ticket is submitted it is numbered with an #INC: followed by a number.
Is there any way to change where it says "INC" to something else?
2 people have this problem