Change Ticket ID number : Freshservice

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Change Ticket ID number

Ryan Atkins

started a topic over 4 years ago

Whenever a ticket is submitted it is numbered with an #INC: followed by a number.

Is there any way to change where it says "INC" to something else?

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Andrew Bucklin

said over 4 years ago

Bump. What does "INC" stand for anyways?

Charlie Haward

said over 4 years ago

INC for Incident

SR for Service Request

Thushan B

said almost 4 years ago

Hey Ryan,

As Charlie

As per ITIL recommendation we name it such a way and do provide other ITIL modules such as Problem, Change & Release and we do not support custom name for the Ticket types.