Change Ticket ID number : freshservice

Start a new topic

Solved

Change Ticket ID number

Ryan Atkins

started a topic almost 4 years ago

Whenever a ticket is submitted it is numbered with an #INC: followed by a number.

Is there any way to change where it says "INC" to something else?

png

INC.png

(11.7 KB)

Andrew Bucklin

said over 3 years ago

Bump. What does "INC" stand for anyways?

Charlie Haward

said over 3 years ago

INC for Incident

SR for Service Request

Thushan Bakthesenan

said over 3 years ago

Hey Ryan,

As Charlie

As per ITIL recommendation we name it such a way and do provide other ITIL modules such as Problem, Change & Release and we do not support custom name for the Ticket types.