[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic

Change Ticket ID number

Whenever a ticket is submitted it is numbered with an #INC: followed by a number.

Is there any way to change where it says "INC" to something else?

(11.7 KB)

2 people have this problem
Bump. What does "INC" stand for anyways?


INC for Incident

SR for Service Request

Hey Ryan,

As Charlie

As per ITIL recommendation we name it such a way and do provide other ITIL modules such as Problem, Change & Release and we do not support custom name for the Ticket types. 

Login or Signup to post a comment