It would be really useful if we could reply to any incoming message on a ticket, for example:
Person 1 emails the service desk copying in Person 2, who the request is for.
Person 2 replies to add information
I can then only reply to Person 1 copying in Person 2, or forward Person 2's original reply back to Person 2 with my comments. this gets really messy when they reply multiple times as we can only forward back the first reply again.
It would be great if I could just reply to any incoming message on a ticket with the person who sent it as the primary recipient and the ability to copy in others.
Charlie Haward
It would be really useful if we could reply to any incoming message on a ticket, for example:
Person 1 emails the service desk copying in Person 2, who the request is for.
Person 2 replies to add information
I can then only reply to Person 1 copying in Person 2, or forward Person 2's original reply back to Person 2 with my comments. this gets really messy when they reply multiple times as we can only forward back the first reply again.
It would be great if I could just reply to any incoming message on a ticket with the person who sent it as the primary recipient and the ability to copy in others.
3 people like this idea