SLA by Service Catalog Item
Hi Alexandre
This feature is now available in the product.
Now you can define SLAs based on service item/category of items present in a service request.
Hi Alexandre
This feature is now available in the product.
Now you can define SLAs based on service item/category of items present in a service request.
Alexandre
Hi,
We need to set SLA for each item from Service Catalog. Because for a password reset can be a fast SLA, but for others we will need more time. So SLA by Service Catalog Item it is very important.