Start a new topic

SLA by Service Catalog Item

Hi,


We need to set SLA for each item from Service Catalog. Because for a password reset can be a fast SLA, but for others we will need more time. So SLA by Service Catalog Item it is very important.


1 person likes this idea

Hi Alexandre


This feature is now available in the product. 


Now you can define SLAs based on service item/category of items present in a service request.



1 person likes this
Login or Signup to post a comment
JS Bin