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SLA by Service Catalog Item

Hi,


We need to set SLA for each item from Service Catalog. Because for a password reset can be a fast SLA, but for others we will need more time. So SLA by Service Catalog Item it is very important.

1 person likes this idea

Hi Alexandre


This feature is now available in the product. 


Now you can define SLAs based on service item/category of items present in a service request.


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