A LinkedIn Live series with IT leaders. Save a seat for episode 1 with Colin McCarthy, VP of Global IT, Essense. Register Now

Start a new topic

SLA by Service Catalog Item


We need to set SLA for each item from Service Catalog. Because for a password reset can be a fast SLA, but for others we will need more time. So SLA by Service Catalog Item it is very important.

1 person likes this idea
1 Comment

Hi Alexandre

This feature is now available in the product. 

Now you can define SLAs based on service item/category of items present in a service request.

1 person likes this
Login or Signup to post a comment