SLA by Service Catalog Item : Freshservice

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SLA by Service Catalog Item

Alexandre

started a topic over 5 years ago

Hi,

We need to set SLA for each item from Service Catalog. Because for a password reset can be a fast SLA, but for others we will need more time. So SLA by Service Catalog Item it is very important.

Joseph Samuel Jayanth

said over 4 years ago

Hi Alexandre

This feature is now available in the product.

Now you can define SLAs based on service item/category of items present in a service request.