Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic

Create a problem or incident out of a change or release

Currently you can fork off a problem or incident to a change, or a release, however I'm thinking it may be good to do it the other way around too. 

This would allow you to better communicate issues coming out of a release and use the lessons learned from previous changes and releases to conduct them better.

2 people like this idea
Login or Signup to post a comment