Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Clone Service Catalogue items

It would be handy to be able to clone catalogue items.

Currently if you create one item which has a drop down field with say (for example) 20 values in it and then you want to create another catalogue item with the same field, you have to re-enter all 20 values.

Having a "clone item" option would help with building up and managing catalogue items

Hi Adam,

Thanks for the valuable feedback. The option to clone catalogue items is already in the final stage of development and you should be seeing it in the near future.

Hi Adam,

We have released the option to Clone a service item. You will find this option when you hover over a service item from the list view in Admin > Service Catalog. Please give it a try and let us know what you think! :)

That's great, thank you.

Do you have a roadmap somewhere for future developments? Would be good to have a look.


Login or Signup to post a comment