We would like to use the customer satisfaction feature of the product. However, no offense meant, we turned it off because it is so childish looking. In it's current state, it is not something we want customers to see because it is so unprofessional looking.
Either a change to the format, especially the icons would be very welcomed. Perhaps simple thumbs up/down, and no thumbs icons. Or check mark, warning, red x. Anything other than what it is now. We also believe the size of the icons and the lack of being able to change the size of the text adds to the overall childish look.
In the future, being able to add custom icons and/or the ability to customize the entire message would be preferred.