Need some consistency with the use of 'pending' and 'on hold'. : freshservice

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Need some consistency with the use of 'pending' and 'on hold'.

started a topic almost 4 years ago

Tickets set to 'pending' are called 'on hold' on the dashboard. Can we pick one so their is consistency between the dashboard and ticket staruses?

said almost 4 years ago

This is confusing ;-) It would be easier to have one or the other in both places.