Need some consistency with the use of 'pending' and 'on hold'. : Freshservice

Start a new topic

Need some consistency with the use of 'pending' and 'on hold'.

started a topic over 5 years ago

Tickets set to 'pending' are called 'on hold' on the dashboard. Can we pick one so their is consistency between the dashboard and ticket staruses?

said over 5 years ago

This is confusing ;-) It would be easier to have one or the other in both places.