a very useful way to allow users to meet their own reporting needs.
Zen Desk is doing this very successfully.
Guys just a quick update to this,please verify that the time zone on your Freshservice account is the same as your locale time zone, for some reason my account had the canada time zone and i live in Mexico, i just changed it and now it works with MS Power BI and in Freshservice shows me the scheduled reports
I cannot see the service requests in the "Data Export", where are they?
In order to schedule a data export,
Log into your Freshservice account and click on Analytics from the left sidebar.
Inside Analytics, click on the drop-down menu on the top left corner and select Data Exports.
Click on the + New Export option present on the top right corner and choose the module for which you wish to schedule a data export.
Is it possible to limit the scope of the API export? We have multiple teams using Freshservice and wish to push to PowerBI, but we don't want data from all boards to be visible.
Would be great to be able to filter to the group at the API level.