As has been shown through some of the feature requests here, there's often a desire to have Dispatch'r rules that will not be blocking, or stop the processing of further dispatch'r rules.
An effective resolution would be a setting for Dispatch'r rules that allows you to toggle an option - "Continue processing Dispatch'r rules" or not.
A simple example of where it could be immediately helpful:
During Business Hours:
1. All tickets that come into a certain email address are assigned to a group and an agent and a notification is sent to the help desk team.
Outside of business hours:
1. In the evening, an additional message is sent out.
2. All tickets that come into a certain email address are assigned to a group and an agent and a notification is sent to the help desk team.
This currently requires two rules that replicate all of the same details, with a single catch on the second and a single additional action.
Mike this is available, I have it switched on. I had to ask for it separately though through my account manager. Took about 24 hours to run through :)
This is available if you request it specifically, takes around 24-48 hours to be implemented :)
We would be interested in the Supervisor Rules following the Business Hours rules as opposed to the Calendar hours as it works now. In a way, that would also be 'pausing' the Dispatcher Rules