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Dispatch'r Rules - Stop Processing Rules option.

As has been shown through some of the feature requests here, there's often a desire to have Dispatch'r rules that will not be blocking, or stop the processing of further dispatch'r rules.


An effective resolution would be a setting for Dispatch'r rules that allows you to toggle an option - "Continue processing Dispatch'r rules" or not.


A simple example of where it could be immediately helpful:


During Business Hours:


1. All tickets that come into a certain email address are assigned to a group and an agent and a notification is sent to the help desk team. 


Outside of business hours:


1. In the evening, an additional message is sent out.  

2. All tickets that come into a certain email address are assigned to a group and an agent and a notification is sent to the help desk team. 


This currently requires two rules that replicate all of the same details, with a single catch on the second and a single additional action.  


3 people like this idea

Mike this is available, I have it switched on. I had to ask for it separately though through my account manager. Took about 24 hours to run through :)




1 person likes this

Hi Mike, 


This is available if you request it specifically, takes around 24-48 hours to be implemented :)



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