We sometimes work from home and it would be quite helpful to have the ability to see the status of your agents. Something like the Lync Presence features showing green for logged in and active, yellow for logged in and away and greyed out for not logged in.
Thanks
6 people like this idea
I
Ian Apruzzese
said
about 5 years ago
This feature is needed. There is limited ability to determine who is signed in taking tickets and for how long.
Warren Hampton
We sometimes work from home and it would be quite helpful to have the ability to see the status of your agents. Something like the Lync Presence features showing green for logged in and active, yellow for logged in and away and greyed out for not logged in.
Thanks
6 people like this idea