I would love to be able to sort the standard Recent Activity view on the dashboard by agent. It would be very useful to see their activity log in one place.
I am really struggling with this - I'm surprised that this is a topic that was raised four years ago, but has never had any traction. It is really difficult for me to be able to see exactly what any particular agent has been doing in Freshservice, and general reports like Agent at a Glance don't provide any real detail on what's going on.
What needs to be done to promote this request to the Planned list??