[Free webinar] 6 Ways to Return to Work with Ease using Freshservice Integrations | 10 AM PST - 9th July, 2020 Save your seat

Start a new topic

#Slack Integration

Our team is starting to get heavy with Slack and I see integration with other helpdesk systems, can we get integration rolling for FreshService? 


4 people like this idea


We ended up doing something similar.  When tickets come in, what is their source listed as?  For us it shows as "portal" which makes it a bit difficult to categorize them


We don't sort on the way in using Dispatch'r we have an Observer rule that watches the "group" field. We set a custom field as "Post to Slack" when we switch the group and update the ticket Observer sees that change and triggers a web hook that posts to slack. 

It is now Late May.  Where is the Mid April Update?

I'm interested in this feature as well as its a major major selling point for my company.

Is this coming any time soon?


Integration is fairly close to being ready and will be released in a month or so. Thanks for being patient with us. 


Freshservice Product Team

Hi Everybody,

Slack integration has been released :) Thank you for being patient with us. Please refer this solution article to set it up.


Freshservice Product Team

Login or Signup to post a comment