Parent-Child Tickets - Adding Parent to Child Ticket
same, i also trying to do this, currently only can auto create the change using webhook, and then add to subject and do manual association.
Craig Marriott
said
10 months ago
This was raised by the peeps on my desk yesterday so bumping here instead of duplicating
yes this would be very helpful, because the way it usually works. a parent ticket is created first and then children tickets would be added later . i think this would be added with the bulk action feature.
Our team agree with this as well. It is very frustrating because we are often triaging tickets and so we are looking at the child. There are more instances of needing to add a child to a parent, from within a child, than someone sitting in the parent deciding what children to add.
Jorge Castilla
Would like the ability to select a Parent ticket from within a Child ticket.
Currently, to assign a Child to a Parent, you need to open the Parent to add the Child.
If a new ticket comes in that has an existing Parent, we would like to be able to assign it that Parent directly from within the new ticket, instead of having to access the Parent first to add the Child.
3 people like this idea