Parent-Child Tickets - Adding Parent to Child Ticket
Jorge Castilla
started a topic
about 3 years ago
Would like the ability to select a Parent ticket from within a Child ticket.
Currently, to assign a Child to a Parent, you need to open the Parent to add the Child.
If a new ticket comes in that has an existing Parent, we would like to be able to assign it that Parent directly from within the new ticket, instead of having to access the Parent first to add the Child.
Jorge Castilla
Would like the ability to select a Parent ticket from within a Child ticket.
Currently, to assign a Child to a Parent, you need to open the Parent to add the Child.
If a new ticket comes in that has an existing Parent, we would like to be able to assign it that Parent directly from within the new ticket, instead of having to access the Parent first to add the Child.
1 person likes this idea