Due date reverts to today : freshservice

I

Ian Apruzzese

started a topic about 4 years ago

When working with a ticket we change the due date, save it. Change the ticket status to Pending and click Update the due date and time reverts back to the current date and time.

Radheshyam Kuperan

said about 4 years ago

Hi Ian,

Does it say "Since few seconds ago from DATE-TIME" after update the status to Pending?

I

Ian Apruzzese

said about 4 years ago

Yes the ticket I just changed to open and then saved the due date as 8am tomorrow reverted back to Since a few seconds ago once I changed it back to Pending

Radheshyam Kuperan

said about 4 years ago

Ah!, it actually reads like "Pending since few seconds ago from DATE TIME". And, if you change the status to "Open" or whatever it was previously, it will show you the correct Due Date that was set by you.

Since the SLA timer is OFF for Pending status, the Due By will be at a stand still in this status and hence the change in text.