Ability to change due date : freshservice

I

started a topic almost 3 years ago

It would be useful to change the Due date on a ticket without having to change the status to open.

said about 2 years ago

I second that. This is annoying, especially as an administrator-level user who can't change things.

S

said over 1 year ago

Just discovered this limitation now. Yes, please remove it.

B

said 9 months ago

I see this is still an issue. Another vote here to remove the requirement than the ticket status be OPEN before the due date can be changed. Silly.

M

said 5 months ago

I'll raise this issue today during our call with our Engagement Manager. See no reason for the ticket to be open to set the due date too.

T

said 4 months ago

Agreed. Having the same problem here. Need this enabled.

J

said 3 months ago

Agree, just ran into this problem. Seems unneccesary hurdle from enduser perspective.

B

said 11 days ago

I can't change a due date at all, even if ticket is "Open"