Ability to change due date : freshservice

I

started a topic over 3 years ago

It would be useful to change the Due date on a ticket without having to change the status to open.

said over 2 years ago

I second that. This is annoying, especially as an administrator-level user who can't change things.

S

said almost 2 years ago

Just discovered this limitation now. Yes, please remove it.

B

said about 1 year ago

I see this is still an issue. Another vote here to remove the requirement than the ticket status be OPEN before the due date can be changed. Silly.

M

said 11 months ago

I'll raise this issue today during our call with our Engagement Manager. See no reason for the ticket to be open to set the due date too.

T

said 10 months ago

Agreed. Having the same problem here. Need this enabled.

J

said 9 months ago

Agree, just ran into this problem. Seems unneccesary hurdle from enduser perspective.

L

said 5 months ago

Is there an update on this. It makes no sense whatsoever

E

said 5 months ago

We have never needed this, but this is a dumb restriction and I can see the need for it.

+1 for this as well.