Ability to change due date : freshservice

I

started a topic over 3 years ago

It would be useful to change the Due date on a ticket without having to change the status to open.

said almost 3 years ago

I second that. This is annoying, especially as an administrator-level user who can't change things.

S

said almost 2 years ago

Just discovered this limitation now. Yes, please remove it.

B

said over 1 year ago

I see this is still an issue. Another vote here to remove the requirement than the ticket status be OPEN before the due date can be changed. Silly.

M

said about 1 year ago

I'll raise this issue today during our call with our Engagement Manager. See no reason for the ticket to be open to set the due date too.

T

said 12 months ago

Agreed. Having the same problem here. Need this enabled.

J

said 11 months ago

Agree, just ran into this problem. Seems unneccesary hurdle from enduser perspective.

L

said 7 months ago

Is there an update on this. It makes no sense whatsoever

E

said 7 months ago

We have never needed this, but this is a dumb restriction and I can see the need for it.

+1 for this as well.