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Ability to change due date

It would be useful to change the Due date on a ticket without having to change the status to open.

21 people like this idea

I second that. This is annoying, especially as an administrator-level user who can't change things.


I see this is still an issue.  Another vote here to remove the requirement than the ticket status be OPEN before the due date can be changed.  Silly.

I'll raise this issue today during our call with our Engagement Manager. See no reason for the ticket to be open to set the due date too.


1 person likes this

Agreed.  Having the same problem here.  Need this enabled.

Agree, just ran into this problem. Seems unneccesary hurdle from enduser perspective.

Is there an update on this. It makes no sense whatsoever

We have never needed this, but this is a dumb restriction and I can see the need for it.

+1 for this as well.

The issue remains the same 4 years after it was raised here! Come on Freshservice! Not only do you have to change the status to Open to change the due date but when you change the status from Open to something else, the system changes the due date back to what it was before it was updated. Argh!

Would like to add my support to getting this changed.

1 person likes this

This tends to throw off our reports.

This would be a nice feature to have a quick option to change without opening a ticket.

1 person likes this

A good example is employee onboarding. It would be nice if the service request sets the due date to the hire date or some other field in the request.

2 people like this

I'm looking exactly for that both in offboarding and onboarding. Any news?

2 people like this

 Having the same problem here any Guide?

1 person likes this

It's not a "problem", James.  It's how the software is designed, and it won't change until FS changes it.  C'mon ... it's only be FIVE YEARS since it was asked about ... LOL.

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