I need to be able to see in real-time who is logged into round robin for auto-assigning tickets. I also would like a way to see how long individual agents are logged in during a given date range. For example: how long has Sue bee available to take tickets from June 1 to June 16.
I actually had a similar request a few months ago, but unfortunately it has not gained any traction: https://support.freshservice.com/support/discussions/topics/308034
Is anyone reading these?