Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Real-Time Round Robin Status

I need to be able to see in real-time who is logged into round robin for auto-assigning tickets. I also would like a way to see how long individual agents are logged in during a given date range. For example: how long has Sue bee available to take tickets from June 1 to June 16.



7 people like this idea

I actually had a similar request a few months ago, but unfortunately it has not gained any traction: https://support.freshservice.com/support/discussions/topics/308034


1 person likes this

Is anyone reading these?


3 people like this
Login or Signup to post a comment