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Helpdesk consideration


I am considering my options regarding starting a service deskĀ and I would like to ask how you differentiate from your competition.

Another question I would like to get answered is related to your support. Do you offer 24/7 support, or 24h support on business days?

Thank you in advance.

Best regards,


Hi Harry

Sorry for the delay here

We are glad that you're interested in Freshservice

Can we connect personally via Email or Ticket or Phone to reach out to you ?

Rest assured, our Support is top-notch and we provide 24/5 Email - Chat - Phone - Goto Meeting support + 24/7 Email - Chat Support. We also provide Phone based support for Urgent & High Priority issues


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