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Ability to launch widget from a link instead of the floating button

I would really like the ability to launch the widget from a static link on my website instead of having to use the floating button. The button gets in the way of my content no matter where I put it, and it's not as visible as it could be. If I had my preference, I would build it into my masterpage as a part of the header, similar to the "new support ticket" button on this site.

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Found the answer on the FreshDesk site, if anyone is also needing this.

Offset the widget by -100 so it doesn't show, and use a link like this anywhere on the page to open it:

<a href=";">Your link</a>

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