Workflow for Change and Ticket Statuses : freshservice

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Workflow for Change and Ticket Statuses

started a topic almost 5 years ago

Can we have the option to set a flow of a status so that status can only be picked in certain sequences i.e. this is a flow that statuses can in

said almost 5 years ago

Also can we have the option to restrict a status to certain users i.e. so that only certain statuses can be used by certain users.