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Horrible formatting of Agent Notification when note is added for their attention

Hi,


Apologies if this has been covered already, I am new to the product and customizing my Servicedesk at the moment.


I have my email alerts configured and formatted nicely but I have just added a note to an existing ticket for the attention of one of my colleagues. The email alert he received is a complete mess from a formatting perspective and also contain information which I don't want.


I have spoken with Govind on Freshservice chat who has sadly informed me that this particular alert cannot be amended like EVERY other alert in the product.


Can I raise this as a Development or Improvement request please?


Thanks

- Adam

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4 people like this idea

Yep, agreed on this front. Would be good to customise all of the additional notifications such as New Note Added.


Thanks

Adam.


1 person likes this

Fully agree and then some. Even the basic formatting is atrocious!  Here is the formatting of my email in the system via the admin interface.AFTER I did the remove formatting to start fresh. And the second mage is that the email looked like. WAAAAAYYYYY off.


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