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Horrible formatting of Agent Notification when note is added for their attention


Apologies if this has been covered already, I am new to the product and customizing my Servicedesk at the moment.

I have my email alerts configured and formatted nicely but I have just added a note to an existing ticket for the attention of one of my colleagues. The email alert he received is a complete mess from a formatting perspective and also contain information which I don't want.

I have spoken with Govind on Freshservice chat who has sadly informed me that this particular alert cannot be amended like EVERY other alert in the product.

Can I raise this as a Development or Improvement request please?


- Adam


3 people like this idea

Yep, agreed on this front. Would be good to customise all of the additional notifications such as New Note Added.



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