Remove entire conversation when responding as an agent
R
Richard Wilcock
started a topic
almost 5 years ago
Morning, is there a way to remove the entire conversation when replying to a requester? Currently when I reply as an agent in the ticket, the requester receives a very long email with every update ever logged in it, id like to turn that off please.
Richard Wilcock
Morning, is there a way to remove the entire conversation when replying to a requester? Currently when I reply as an agent in the ticket, the requester receives a very long email with every update ever logged in it, id like to turn that off please.
Is there a way?
3 people have this question