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Forwarding removes Ticket Number

 Currently when we Forward a ticket, the ticket details are removed from the email.  How do we keep the ticket details in?



5 people have this question

same here. as a Multi Service Provider - we often communicate with different e-mail-recipients in one ticket and the replys should all go back to the ticket. 

When i forward to another person and they answer its very bad when there is always a new ticket generated and the customer always get "new ticket opened" messages...

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