Currently we have the option of exporting 'tickets', 'problems', 'changes', 'CMDB'. Can this feature be extended to 'Solutions' as well. We have posted a lot of solutions in Fresh Service and it will be easier if we export or a similar feature rather than saving the solutions individually as PDF's.
Have a great day!!
How can you import from XML? I exported the data from freshdesk, and now I want to import it into freshservice?
You can export the solutions using the Account Export feature inside the Admin > Accounts section. The download link for the exported file will be sent to the primary contact of the account and the file will be in the XML format.