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Allow automatic department additions

 Since we have all of our information about requesters coming from our AD, it would be great to have the department move over as well. Or have a way to create a rule to automatically add requesters to departments.

Hi Shane,

If the requester is associated to a Department in the AD, we import the requester, the associated Department and we make the association in Freshservice as well.

Hi Shane,

The above said can be done using the User Import feature in our Freshservice Discovery Probe. Sorry for not being clear about the Discovery Probe earlier.


I have that setup and for some reason the information does not move over or associate in Freshservice. Should I open a support case?

Yes, creating a support ticket would be a good idea Shane. And if you could attach the scan log information along with the ticket, it would be very helpful for us to analyse the issue. You can get the scan logs from, 


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