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Multiple Companies in Freshservice

I was wondering how you handle multiple incoming email addresses and replies to tickets etc? For example, we currently have a support@CompanyA.com email address set up and we now need to introduce support@CompanyB.com


Can tickets be assigned automatically to the relevant Agent Groups?

Once a ticket has been created, how do I control which address the replies come from? I don't want CompanyB contacts being emailed from support@CompanyA.com


I was also wondering if anyone else out there has moved from having a single company in Freshservice to having multiple companies and how you found the migration process?


1 person has this question
Hi All,

Can tickets be assigned automatically to the relevant Agent Groups?
in the trial version?

 

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JS Bin