A LinkedIn Live series with IT leaders. Save a seat for episode 1 with Colin McCarthy, VP of Global IT, Essense. Register Now

Start a new topic

Ability to reorder the saved ticket filters

Currently the newest filters created jump to the top of the drop down list, different agents would like different sort orders for their saved filter drop down.

38 people like this idea

@Sundar I'd say the search functionality does help, yes, however it doesn't quite fulfill this request. The way I see it is if the filters were able to be ordered on a per-person basis there wouldn't be a need for a search function.

Personally I've taken to not even visiting the ticket views anymore except through the widgets I've placed on my dashboard. In a sense, I replaced the inability to order my ticket views by creating a functional dashboard that is ordered how I'd prefer.

Test post, my last one isn't visible.

Test Reply 2. My comments aren't showing up on this so I'm trying from a different browser this time.

I would like this too, the ability to rearrange the views will allow me to have the most used at the top to prevent me from scrolling as i have a lot of views in my list. this will aid productivity and keep the main ones in reach.

2 people like this

Any updates on this? Its been 9 months since the last response and multiple people have given reasons why this is important. I am not a developer, but this doesn't seem like it would be rocket science to implement something as simple as this.

The last response asked why this is so important? Search functionality does not help with workflow prioritization. This is not a big ask here, its something that is pretty standard with other solutions. 

3 people like this
Login or Signup to post a comment