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Ability to reorder the saved ticket filters

Currently the newest filters created jump to the top of the drop down list, different agents would like different sort orders for their saved filter drop down.

38 people like this idea

YES! I was about to start a thread for this very thing. Glad you did Jeff. Hope this gets a lot of attention because I really don't want to delete all of mine and recreate them because I want them in a particular order.


1 person likes this

I'll add my vote to this. I was thinking the same thing. Excellent idea.

1 person likes this

Has there been any movement on this? The original thread is very old and I have seen FR's with fewer likes get into the product.

Ditto. As filters and use cases come and go, we need a way to keep them in a logical arrangement.

This is very old, can we get an update?

Any update on this?

This is really needed and gets my vote.

Raised this twice myself and still no response. +1 for this to see if this bump gets any movement


3 years and no response :(


Can we have an update on this please? 5 years and still no response for what is a fairly logical request.

Please update!

Hey folks,

Apologies for the radio silence. Could you please elaborate on why ordering of Ticket views is important? 

I understand that it could get increasingly difficult to find the right view to filter the list by when there are lots of them to select from. We've recently shipped a search functionality for views which helps with this in particular. Does that help with this need to some extent? If not, it'd be great to understand how ordering of views will be helpful.

Thank you so much for the feedback.



Product @ Freshservice


The search field definitely helps, but it is slower to find a view that way than the quick click or two that would be required to find a saved filtered view.


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