Is anyone else using FreshDesk within your organization for customer support, and FreshService for the organization's internal IT department? Wonder if anyone has tips on how to get them to work well together for a well-rounded support structure for the entire company.
This is exactly what I submitted to the Freshdesk support. It would be very disappointing if the two platforms could not "talk" to each other. After all, they are made by the same company, right?
this would be a fantastic selling point that no one, and I mean, no one would be able to match!
Please, please make this happend!
Please, please tell me more and/or send me a link to a doc that explains how this works!
thank you in advance.
Thank you Rick for the response, and info. I will take a look at Zapier to see if this will work for us.
Will keep you posted.
Rick, I took a look at the "zap" add-ons, and this will not work for us unfortunately. We need to send tasks from Freshservice to Freshdesk so it will show as a To Do on the Dashboard. Conversely, send any updates within the To Do back to Freshservice.
I did not see anything like this. I am currently working with one of the Techs at FreshDesk to see if an API will resolve this.
Will keep you posted, and thank you again for your input.
The wait is over.
Freshdesk launched the app to integrate with Freshservice and we put together a solution article for the same.
Freshwork Partner in Canada