When setting up items in the service catalogue can the time we are able to enter as the estimated delivery be the driver for the requests due date? as currently the due date is driven by the priority and there is no way of setting up the individual elements of the service catalogue against it's own set of SLA's
Many Thanks
1 person likes this idea
Craig Marriott
said
over 5 years ago
Any update on this one peeps?
J
Joseph Samuel Jayanth
said
over 4 years ago
Hi Craig
Now you can define SLAs based on Service Items/Categories.
Craig Marriott
When setting up items in the service catalogue can the time we are able to enter as the estimated delivery be the driver for the requests due date? as currently the due date is driven by the priority and there is no way of setting up the individual elements of the service catalogue against it's own set of SLA's
Many Thanks
1 person likes this idea