Service Request Due Dates : freshservice

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Service Request Due Dates

Craig Marriott

started a topic about 5 years ago

When setting up items in the service catalogue can the time we are able to enter as the estimated delivery be the driver for the requests due date? as currently the due date is driven by the priority and there is no way of setting up the individual elements of the service catalogue against it's own set of SLA's

Many Thanks

Craig Marriott

said over 4 years ago

Any update on this one peeps?

Joseph Samuel Jayanth

said over 3 years ago

Hi Craig

Now you can define SLAs based on Service Items/Categories.