Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

bulk change ticket type

I am tasked with checking tickets and making certain they have been properly "typed" as incidents or service requests. I can bulk change almost every other aspect of the ticket, but not type. 

8 people like this idea
1 Comment

I came here to make the same request. Apparently they had this feature but removed it due to "global standards" which makes absolutely no sense to me. It's a field just like all the other system default fields. Not having this field limits our ability to use Bulk Actions by about 50% given that about half our tickets are Service Requests and need to be changed from the default type of Incident.

PLEASE make this change!

4 people like this
Login or Signup to post a comment