We used google drive for repository documents. I don't see any integration with google drive ? Do you have a roadmap for this feature ?
I've seen that this integration is working in FreshDesk, why not in FreshService ?
Would love that as well..
+1 for sure! This would really allow us to move our FreshService implementation forward.
We have a Freshplug for Google drive integration, please refer the solution article. You can paste this code inside a script box in Freshplug (Go to Admin > Integrations > Freshplug tab).
This lets agents attach documents, images, etc to their ticket replies and notes from the Google Drive account.
Freshservice Product Team
Thank you for this answer, however I cannot access the link :/
@vincent - Apologies. Here's the updated link to our solution article.
Thank you !
A more native integration I hope is to follow? The plug requires setup and configuration. Asana has a nice implementation of a Google Drive integration for comparison.
Thanks for the update. A few things noticed immediately:
1) On the solution article linked, there is a big step missing where you actually Add the app to Freshservice and configure the API/Client ID keys.
2) The picker is not configured to support Google Team Drives it appears but the Google Picker API does support Team Drives. (https://developers.google.com/drive/api/v3/enable-teamdrives).
3) Small thing but to be professional, the text "Insert from google drive" should be "Insert from Google Drive".