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Sometimes we end up responding to tickets in person. It would be helpful if we didn't have to reply the same thing via email, but instead were able to select a ticket and "Set as Replied" to prevent our SLAs from being violated.
Roman Paylian
Sometimes we end up responding to tickets in person. It would be helpful if we didn't have to reply the same thing via email, but instead were able to select a ticket and "Set as Replied" to prevent our SLAs from being violated.
3 people like this idea