Currently the dropdown for the source of the ticket is limited to what is hard coded. It would be extremely beneficial to allow this list to be customized. For example, if Freshservice is being used for an internal helpdesk, we need the ability to add things like walk-in or verbal ticket sources, instead of just Chat, or Phone, etc.
It would be very useful for us to change the source of the new tickets, and add custom options.
We will be looking for this feature!
I agree this should be a feature! We should be able to customize the "Source" listing selections, along with being able to select the source when creating new tickets.
We also would like to modify the default and various options.
Definitely need to modify the source list.
Currently being developed on our roadmap https://support.freshservice.com/support/discussions/topics/327084