Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Ability to Customize Ticket Source List Items

Currently the dropdown for the source of the ticket is limited to what is hard coded. It would be extremely beneficial to allow this list to be customized. For example, if Freshservice is being used for an internal helpdesk, we need the ability to add things like walk-in or verbal ticket sources, instead of just Chat, or Phone, etc. 

42 people like this idea


It would be very useful for us to change the source of the new tickets, and add custom options.

We will be looking for this feature!

I agree this should be a feature! We should be able to customize the "Source" listing selections, along with being able to select the source when creating new tickets.

1 person likes this

We also would like to modify the default and various options.  

Definitely need to modify the source list.  

1 person likes this
Login or Signup to post a comment