Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Add a Change Calendar view, and allow it to be visible in the portal

Having a change calendar that shows when releases are happening in the system is a very valuable tool. This would also be a very good tool to have in the portal, so that people will know what things are coming that might impact them.

Proper change management includes logging a change record for anything that impacts a major CI, especially those that require downtime. Having a way to show the system downtime schedule for a release would be awesome.

3 people like this idea

Still would really like this. The changes don't even show on the agent calendar. What's the point of putting in planned times if you can't see all your changes anywhere?


2 people like this

The Change Management does require some attention here and this would be a big step in helping other agents keep track of whats out there that might affect them directly. Would be nice to have the Change "Planned Date" to alert agents that a change is about to take place, such as 24 hours in advance.

1 person likes this
Login or Signup to post a comment