Advanced search function : freshservice

F

Frederik Nielsen

started a topic almost 5 years ago

It would be nice if there was an option to make some advanced searches.

E.g. when I know the ticket number it would be nice to have a quick-jump to at ticket no.

And just in general to make searches with AND/OR operators in the search

H

H. Jyotsna

said almost 5 years ago

Hi Frederick,

The option to search for tickets by ticket number is already available on Freshservice. As for making searches with AND/OR operators in the search, could you give me an example of what you have in mind?

Regards,

Jyotsna

Charlie Haward

said almost 5 years ago

Hi Frederik,

A simple 'hack' to jump to a ticket when you know the number is to type the ticket number into the URL, eg, I am in the tickets view and need to jump to to ticket 10547 all I need to do is change

freshservice.com/helpdesk/tickets

to

freshservice.com/helpdesk/tickets/10547

I hope you find this useful!

Charlie

J

James Clapp

said about 3 years ago

Hi,

I know this is an old post but I can't see any other reference to within the forum/support pages.

I'd like to know if there is a way to search for tickets using an AND operator - default appears to be OR. Alternatively I can search for an exact phrase by using "exact phrase in parenthesis".

The issue I'm having is that we have around 10,000 tickets and at times I need to dig out historic tickets that I know contain certain keywords but I don't necessarily know an exact phrase to search on.

e.g.

A scenario where staff PDAs are not receiving jobs we send down due to a particular app being installed as part of Android OS.

If I search:

PDA jobs web

I get every ticket with ANY of those words rather than ALL of those words. Is there a way to do this in FreshService? I've tried appending each word with + and & but to no avail.

Thanks,

James

J

James Clapp

said about 3 years ago

to put my example into a little more context... I know that the offending app is called "web <something>"