Advanced search function
Hi Frederick,
The option to search for tickets by ticket number is already available on Freshservice. As for making searches with AND/OR operators in the search, could you give me an example of what you have in mind?
Regards,
Jyotsna
Charlie Haward
Hi Frederik,
A simple 'hack' to jump to a ticket when you know the number is to type the ticket number into the URL, eg, I am in the tickets view and need to jump to to ticket 10547 all I need to do is change
freshservice.com/helpdesk/tickets
to
freshservice.com/helpdesk/tickets/10547
I hope you find this useful!
Charlie
Hi,
I know this is an old post but I can't see any other reference to within the forum/support pages.
I'd like to know if there is a way to search for tickets using an AND operator - default appears to be OR. Alternatively I can search for an exact phrase by using "exact phrase in parenthesis".
The issue I'm having is that we have around 10,000 tickets and at times I need to dig out historic tickets that I know contain certain keywords but I don't necessarily know an exact phrase to search on.
e.g.
A scenario where staff PDAs are not receiving jobs we send down due to a particular app being installed as part of Android OS.
If I search:
PDA jobs web
I get every ticket with ANY of those words rather than ALL of those words. Is there a way to do this in FreshService? I've tried appending each word with + and & but to no avail.
Thanks,
James
to put my example into a little more context... I know that the offending app is called "web <something>"
Frederik Nielsen
It would be nice if there was an option to make some advanced searches.
E.g. when I know the ticket number it would be nice to have a quick-jump to at ticket no.
And just in general to make searches with AND/OR operators in the search
4 people like this idea