For unassigned tickets being closed, assign the ticket to agent closing it
L
Lee
started a topic
about 6 years ago
Hi folks,
Anyone know of a way to auto-assign tickets being closed to the agent doing the closing? I'm not seeing an option for this in Dispatch'r and was wondering if anyone else had seen a way to do this (or I'm doing it wrong and should consider trying something related but different).
Lee
Hi folks,
Anyone know of a way to auto-assign tickets being closed to the agent doing the closing? I'm not seeing an option for this in Dispatch'r and was wondering if anyone else had seen a way to do this (or I'm doing it wrong and should consider trying something related but different).
Hey Lee,
The Dispatch'r basically helps you perform tasks on newly created tickets.
Try creating an Observer (event-based) rule that gets triggered when a ticket is closed. I've attached a screenshot of the rule here. Hope it helps!
Have a good one!
Sajeesh
PS I'm also attaching a PDF that explains other automation features. I'm sure you'll find it helpful :)
Sajeesh Sahadevan
Hey Lee,
The Dispatch'r basically helps you perform tasks on newly created tickets.
Try creating an Observer (event-based) rule that gets triggered when a ticket is closed. I've attached a screenshot of the rule here. Hope it helps!
Have a good one!
Sajeesh
PS I'm also attaching a PDF that explains other automation features. I'm sure you'll find it helpful :)
Lee
This was exactly what I was after. Thanks for your excellent advice.
Sajeesh Sahadevan
Glad I could help, Lee :)