Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Task Templates for Changes/Releases

It would be fantastic to have the ability to create a templated task list that can be added to a change or release.

We find that some of our changes/releases are very routine. It would save a lot of time when preparing the changes/releases to be able to pull from a templated list of tasks, similar to how agents can drop in a canned response or solution article for tickets.

5 people like this idea
1 Comment

I've noticed the task template is built into the scenario automations. This request could also be fulfilled by enabling scenario automations "add a task" problems/changes/releases

Login or Signup to post a comment