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Can values be added to ticket priority drop-down ?

Can new values be added to the ticket priority drop-down ?

2 people have this question

Hi Prayank

Not as of now, but I can recommend that you add additional field called Ticket Priority or so, then tie it up to Admin > Dispatch'r or Observer and assign the relevant Ticket Priority to your needs with the Freshservice one, so the SLA is triggered properly


1 person likes this
When do you think will this feature be available?


Hi, is there any update to this request? 

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