Can values be added to ticket priority drop-down ? : Freshservice

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Can values be added to ticket priority drop-down ?

Prayank Chandorkar

started a topic almost 7 years ago

Can new values be added to the ticket priority drop-down ?

3 Comments

Vijay Shankar

said almost 7 years ago

Hi Prayank

Not as of now, but I can recommend that you add additional field called Ticket Priority or so, then tie it up to Admin > Dispatch'r or Observer and assign the relevant Ticket Priority to your needs with the Freshservice one, so the SLA is triggered properly

regards
Vijay

nathan@rdtsystems.com

said over 6 years ago

When do you think will this feature be available?

Tony Mello

said about 6 years ago

Hi, is there any update to this request?