Can values be added to ticket priority drop-down ?
vijay Shankar
said
over 5 years ago
Hi Prayank
Not as of now, but I can recommend that you add additional field called Ticket Priority or so, then tie it up to Admin > Dispatch'r or Observer and assign the relevant Ticket Priority to your needs with the Freshservice one, so the SLA is triggered properly
regards
Vijay
When do you think will this feature be available?
Hi, is there any update to this request?
Prayank Chandorkar
Can new values be added to the ticket priority drop-down ?
2 people have this question