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Additional Observer Event

I would like to be able to select approval requests, grants and denials as events in observer rules. 

Hi Mark,


If you're talking about setting service request approvals and denials as events in Observer rules, the automation is already available. You can set any change in approval as an event in the Observer rules. 


The same automation is available for change requests as well. Hope this helps.


Regards,

Jyotsna

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