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"Ticket Created by"

One thing that slipped by my radar, since I obviously assumed it exists...

Freshservice does not track the creator of a ticket.

Can you add that logging in?  

7 people like this idea

Thanks for the feedback, Chris. I have spoken to the team and we will be including this in the future.


Any update on this functionality?



Any news on this one? It would be really useful as we currently don't know which agent logged a Phone ticket so it is difficult to ask follow up questions if information is missing

This one would be really helpful! This is the most basic of Service Desk metrics, and we cannot report on 'created by'.


Hi Chris,

 We rolled out this in activity . Please see the screenshot 



Works terrific.  Thanks.

This is great, thank you!

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