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Ticket templates

Any thoughts around the idea of ticket templates?

For example, something that we have a number of service fulfillment requests we process often, however, not on a frequency that can be scheduled, so instead of going:

  1. New Service Request
  2. Create Subject
  3. Create Description
  4. Assign Category
  5. Assign Sub Category
  6. Assign Priority
  7. Select Group
  8. Select Technician
We could do:  
  1. New Service Request from Template
  2. Select template
  3. Add detail to Description (eg - Change password for "sally.smith")

1 person likes this idea


I think much of this requirement would be solved once we roll out Service Catalogue. Which is real soon. :)


We have introduced ticket and change templates. You can find more info on this here:

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