Any thoughts around the idea of ticket templates?
For example, something that we have a number of service fulfillment requests we process often, however, not on a frequency that can be scheduled, so instead of going:
I think much of this requirement would be solved once we roll out Service Catalogue. Which is real soon. :)
We have introduced ticket and change templates. You can find more info on this here: https://support.freshservice.com/support/solutions/articles/229834