[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic

Orphaned email addresses

I have set up a couple of customers. They are not showing up in my portal yet when I try to set them up again I am getting the email already taken message.

I am a new customer so I accept it may be something I am doing but I do not think so.


We would need some more details to help you with this. I am converting this into a ticket. Support will get in touch with you and help you.


Dirk - Probably an easy thing.  

Go to ADMIN > REQUESTERS and check that you have selected "UNVERIFIED"

Login or Signup to post a comment