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Time tracking mandatory option

I'd like to see time tracking as a mandatory field. Is there any way to do this? We need to know how much time our techs are spending on tickets in order to determine if additional hires are necessary. 


12 people like this idea

This is there in the roadmap. But right now time tracking for tickets is only optional. 


Thanks.

Drat. Needs to be enforceable.

Closure rules are definitely coming to Freshservice, Bill. :)

Any updates on this? Would LOVE to see this feature.

I would like to see this as well

Me too - this is a pretty big one if one hopes to get any reliable metrics from the system.

 

Yep.  Closure rules that include time tracking would definitely be a step toward helping me use FS to justify service desk resources.  

Nothing on this for over 3 years. Is this in place now? 

We would like to see this implemented as well, I noticed this has been 3 years in the making, any update? 

No response in 3 years is concerning. This is a must for service providers can we at least have an update if it will be added to the roadmap?

We would also like to see this as a feature.

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