Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Due Date Calculations

Due date calculations are not calculating properly.

I have selected 2 weeks as my "Resolve within", however, it is calculating 2 weeks as 14 days.

Since we are talking about "Business Hours" (Monday - Friday), 2 weeks is not 14 days, 2 weeks is 10 business days.

This skews my reporting, as well as escalations.

(44.6 KB)

Hi Chris

I'm moving this Topic to a Ticket, for further analysis

We will continue via Ticket itself


Chris, We have resolved this issue and modified the same in the Reports.

Login or Signup to post a comment