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Freshdesk to Freshservice features missing

I did extensive testing of Freshdesk (Estate) before moving to Freshservice.

There are a number of features missing with Freshservice (multiple products with multiple SLAs, Freshphone, Forums, Freshchat) and I'm looking for some clarity around your roadmap.

  • What features are NOT making the move to freshservice?
  • Timeline for Features being added?

Can you share any more information?

3 people like this idea


would you shoot me an email with the roadmap too ?


Would love to see your roadmap too.

We have published the short term roadmap here. These are things we are working on right now.

May be easier to simply publish an up to date roadmap somewhere? 


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