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Named Manager for Group

I would like to see a field for Group's manager.  This would allow you to create an automation that says "after X amount of time that ticket is overdue, send a notification to <<GROUP_MANAGER>>.

Right now, I'll need to create individual rules for each group I have which obviously isn't the most efficient way of doing this.

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Yep. As you mentioned, right now, you can set escalations within the group from admin.

We have taken your feedback into consideration and the same will be implemented down the line.


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