Freshworks named a Strong Performer in the Forrester Wave™: Enterprise Service Management, Q4 2021 Access Report

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Schedule reports sends through mail

Automation/scheduled reporting will be appreciated.

27 people like this idea

Work has already started in automation/scheduling, Doron. It will take some time for us to ship these features. Do check back! Thanks.

2 people like this

Hi Narain,

This is a must have feature any helpdesk should be equipped with. I see that the topic has been open for the last one year. Is this feature ready? Please update.

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Waiting for this feature as well!

1 person likes this

Configurable / customizable data points that can be emailed & set to a schedule would be ideal, we are waiting for this functionality as well.



Having to manually run reports (daily, weekly, monthly, etc.) is not very fun

I double that!

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2 years ago you said it was coming - anywhere with this yet?

Scheduled reports via email should be pretty straight-forward.

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This will be a good addition to freshservice. Looking forward to it when its ready!

Any update folks? This Fresh request is going a bit stale!

Hi everyone,

Thank you all for your comments on this post. 

Reporting capabilities have been a major ask from customers and we’ve made it our top priority. Following Change Reports ( that was rolled out earlier this quarter, we are working on shipping Asset Reports by the end of this year. Next up is custom reports for Tickets along with the ability to schedule reports via e-mail. At this time, we anticipate this feature will be available by Q1-2016. Please check back here for more updates! 


Freshservice Product Team 

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Hi Deepika,

Any update on custom problem reporting? for example easier visibility of number of linked incidents to a problem.

Hi Craig,

Custom Reports for Problems has already been added to the roadmap. Let us know if there are any specific requirements you might have, that would be helpful for your team to use Custom Problem Reports effectively. Looking forward to your inputs! 


Freshservice Product Team


Any updates on custom reports for tickets and scheduled reports via email?


1 person likes this

Custom reports for tickets by department are sorely needed!

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